Shipping policy

Order Processing Time

Orders placed on yourfriendstee.com are processed Monday-Friday 9am to 3pm PST (excluding major holidays). Please note we do have a 1-2 day processing time pending payment authorization, verification and time of the year. High holiday time may have a longer processing time. Packages are shipped within 7 business days depending on service selected.

Lost Package

An item is considered lost if it is never reported as delivered. You may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Claims

Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 14 days from the last update.

Damaged Package

If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. damaged claims must be filed within 15 days from the date it was marked delivered.

 

SHIPPING ESTIMATES

Shipping rates will vary depending on shipping location and are based on UPS published rates based on weight and distance.

Your Friends Tee ships to all 50 states, offering both a Standard and Express service. Please note we do not ship to P.O. boxes